From the ever-delirious Not Always Right, a tale of extra-stupidity from a call center in Texas:
(A 20-something calls in with the very common problem of their TV showing a blank screen. I’m second-level tech support, meaning they’ve already spoken to someone who either concluded their problem was serious, or simply gave up attempting to assist them.)The obvious implication is that this person has never encountered his/her television when it was turned off.
Me: “Press the red button at the very top of your remote.”
Caller: “Umm… uh… What’s a button?”
Me: “Do you want to think about what you just asked for a moment?”
Caller: “Umm, yeah, what’s a button?”
Me: “Those little round things that make stuff happen when you push them.”
Caller: “Oh, it worked! What was wrong?”
Me: “Your TV was turned off.”
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